Your privacy is important to us.

Desi T Chai Pty Ltd knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Desi Tea Chai is referred herein as DTC.

DTC is dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure. This notice describes our privacy policy. DTC is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. By visiting DTC website or purchasing our products, you are accepting the practices described in this Privacy Policy.

DTC may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to DTC’s operations. Please visit this page periodically, to check for updates.

What kind of personal information DTC collects and how it is collected?

Personal information you provide.

We store the personal information you enter on the Website. We obtain most personal information through the DTC account registration process and updates to account details. You may provide information when you request or acquire a product or service from DTC or its related bodies corporate, provide a product or service to DTC, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with DTC in person, by email, telephone or in writing (for example if you contact customer service or provide feedback), or fill out a simple form on our website to contact us or enquire about our products.

The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.

Automatic collection.


We may use a feature of your browser called a cookie to assign your computer a ‘User ID’. Cookies contain information by which DTC can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. DTC may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that DTC believes may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.

To disable your cookies, please refer to the help menu within your Internet browser. However, cookies allow you to take full advantage of some of DTC’s coolest features, and we recommend that you leave them turned on.

Indirect collection.

DTC endeavours to collect personal information about an individual only from that individual. In some circumstances DTC may obtain personal information from a third party.

DTC may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

How DTC uses the information you provide.

DTC may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. DTC generally uses personal information to:

  • Provide you with products or services you have requested.
  • Personalise and customise your experiences on DTC, including saving shopping cart information.
  • Help DTC manage and enhance its services.
  • Communicate with you.
  • Provide you with ongoing information about opportunities on DTC in which DTC believes you may be interested.
  • Give you the opportunity from time to time to receive email and ‘e-newsletters’ from DTC.
  • In most cases where DTC asks you to provide information about yourself, if you do not provide DTC with that information, DTC will not be able to provide you with the requested product or service.

Does DTC share the information it receives about me?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

DTC may disclose personal information to other companies in the DTC Group only or incase govt. related matters where it is of utter importance only. Where such disclosure is made, the DTC company may only use the personal information as set out above.

DTC may also provide your information to:
third parties engaged by DTC to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising; and third parties authorised by you to receive information held by DTC. We use squareup, Paypal and other similar third party payment processors to  provide checkout experiences for purchases. Please view there privacy policy.

How Secure Is Information About Me?
DTC manages personal information in accordance with this Privacy Policy and the Privacy Act 1988.

DTC protects the personal information DTC holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. DTC uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer. Our website is protected with SSL encryption layer to protect customers information and while payment parcing.

Making a privacy complaint.

If you believe that DTC has breached the Australian Privacy Principles under the Privacy Act 1988, you may contact DTC in writing at the address details provided in this privacy policy. DTC will investigate your complaint and endeavour to respond to you within a reasonable time after your complaint is received. If you are not satisfied with DTC’s handling of your complaint, you may contact the Office of the Australian Information Commissioner.

Updating personal information.

DTC endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. You can update your DTC account information via the Website Log In section on our Website or by writing to DTC at the contact address detailed in this privacy policy. We do have an option for our existing customers to provide personal feedback when they log in to there account on our website. You can visit the Existing Customer portal to report feedback about anything that is of concern and we take it seriously and tend to respond quickly within provided timeframe.

Seeking access to the personal information DTC holds about you.

You have the right to seek access the personal information held about you and to advise DTC of any inaccuracy. There are some exceptions to this right set out in the Privacy Act 1988. If you make an access request, DTC will ask you to verify your identity and specify what information you require. DTC may charge a fee to cover the costs of meeting your request. Also, when you create an account with us, you have the right to delete the account and all the personal information will be deleted that is stored in your account. We may however, keep your email address in our database for future contacts incase we launch more offers or products in marketplace. This information is mostly when you have registered with us or has subscribed to our website for newsletter subscription. You may however, request that data to be deleted as well and we will remove you from all subscription services.

Account information.

DTC Account Holders can access the account information DTC holds about them at any time via the Members Log In section on our Website.

How to contact DTC.

If you have enquiries or wish to provide feedback about this policy, please mail toour team at :

  • Privacy Policy Information update request – Use our feedback form when you register and log in. You can see the form in your existing customer portal.
  • Contact us section of our website
  • Call us on +61420329747 or +61478866671
  • in writing and mail to the following ;
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